System Support Engineer Role – Urgently Hiring 2025
Penguin Solutions PTY Limited, formerly known as Stratus Technologies, is looking for experienced professionals to fill a System Support Engineer Role in 2025. This exciting opportunity places you at the center of enterprise-class technology systems, collaborating with a dynamic support team serving global partners and clients. You’ll troubleshoot complex environments, deliver technical excellence, and ensure high availability of mission-critical solutions. If you are a proactive problem solver with deep knowledge of OS-level and network troubleshooting, this role is for you.
Why This System Support Engineer Role Stands Out
Penguin Solutions offers not just a job, but an opportunity to build your technical portfolio while interacting directly with enterprise customers. This System Support Engineer Role requires a candidate ready to dive deep into systems architecture, ensure uptime, and proactively address technical incidents. It’s more than just support—it’s about strategic resolution and customer satisfaction.
With your expertise in Windows, Linux, VMware, and protocols like TCP and SSH, you will directly impact how quickly and effectively clients recover from technical incidents. Your troubleshooting skills will not only resolve current issues but help shape future product improvements.
Key Responsibilities in the System Support Engineer Role
- Remotely or onsite, troubleshoot and resolve incidents affecting customers’ mission-critical operations.
- Commission and install Stratus products on enterprise client sites.
- Lead the problem-resolution process from analysis to closure.
- Partner with internal product teams to communicate defects and improvements.
- Document each case effectively using Stratus’ CRM tools.
- Ensure timely updates and detailed reporting back to clients and internal stakeholders.
- Deliver specialized technical training to customers and partners to prevent recurring issues.
Required Skills & Experience
- Minimum of 7 years in customer-facing IT support or consulting roles.
- Solid expertise in Windows, Linux, and VMware environments.
- Strong understanding of networking protocols including TCP/IP, SSH, and SSL.
- Comfortable working with packet analyzers, network traces, and routing protocols.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to multitask and manage multiple support cases simultaneously.
- Must be willing to travel to client locations within assigned territories.
Why Choose Penguin Solutions?
Penguin Solutions is a global leader in providing fault-tolerant computing solutions. We focus on stability, uptime, and long-term service delivery. By joining our team, you’ll gain access to world-class resources, leading-edge technology, and the chance to work with some of the largest organizations in the world.
We offer:
- A competitive salary package
- Ongoing technical training
- Flexible remote/on-site opportunities
- Career growth within a global IT environment
- Exposure to high-impact enterprise systems
Growth-Oriented Role for Future Leaders
If you’re looking to step into a role that challenges your analytical thinking, technical prowess, and communication skills, this System Support Engineer Role provides the ideal environment. You will gain unparalleled experience working across OS platforms and networking configurations while resolving live incidents for top-tier global enterprises.
Many of our team members have progressed into higher strategic positions thanks to the robust experience and exposure gained in this role. This is your chance to position yourself for similar success.
Apply Today – System Support Engineer Role Urgently 2025 Exciting
Don’t wait—exciting roles like this don’t last long. Penguin Solutions is actively interviewing for this position. Prepare your resume and demonstrate your command over systems, networks, and customer communication.
You’ll be joining a company that values performance, customer satisfaction, and innovation. Apply now and become a part of the transformation.
Image Requirement
Use a professional tech environment image (e.g., server room, engineers working on hardware/software). Add the alt text and caption as:
System Support Engineer Role
System Support Engineer Role – Urgently Hiring 2025
Penguin Solutions PTY Limited, formerly known as Stratus Technologies, is looking for experienced professionals to fill a System Support Engineer Role in 2025. This exciting opportunity places you at the center of enterprise-class technology systems, collaborating with a dynamic support team serving global partners and clients. You’ll troubleshoot complex environments, deliver technical excellence, and ensure high availability of mission-critical solutions. If you are a proactive problem solver with deep knowledge of OS-level and network troubleshooting, this role is for you.
Why This System Support Engineer Role Stands Out
Penguin Solutions offers not just a job, but an opportunity to build your technical portfolio while interacting directly with enterprise customers. This System Support Engineer Role requires a candidate ready to dive deep into systems architecture, ensure uptime, and proactively address technical incidents. It’s more than just support—it’s about strategic resolution and customer satisfaction.
With your expertise in Windows, Linux, VMware, and protocols like TCP and SSH, you will directly impact how quickly and effectively clients recover from technical incidents. Your troubleshooting skills will not only resolve current issues but help shape future product improvements.
Key Responsibilities in the System Support Engineer Role
- Remotely or onsite, troubleshoot and resolve incidents affecting customers’ mission-critical operations.
- Commission and install Stratus products on enterprise client sites.
- Lead the problem-resolution process from analysis to closure.
- Partner with internal product teams to communicate defects and improvements.
- Document each case effectively using Stratus’ CRM tools.
- Ensure timely updates and detailed reporting back to clients and internal stakeholders.
- Deliver specialized technical training to customers and partners to prevent recurring issues.
Required Skills & Experience
- Minimum of 7 years in customer-facing IT support or consulting roles.
- Solid expertise in Windows, Linux, and VMware environments.
- Strong understanding of networking protocols including TCP/IP, SSH, and SSL.
- Comfortable working with packet analyzers, network traces, and routing protocols.
- Excellent verbal and written communication skills in English.
- Demonstrated ability to multitask and manage multiple support cases simultaneously.
- Must be willing to travel to client locations within assigned territories.
Why Choose Penguin Solutions?
Penguin Solutions is a global leader in providing fault-tolerant computing solutions. We focus on stability, uptime, and long-term service delivery. By joining our team, you’ll gain access to world-class resources, leading-edge technology, and the chance to work with some of the largest organizations in the world.
We offer:
- A competitive salary package
- Ongoing technical training
- Flexible remote/on-site opportunities
- Career growth within a global IT environment
- Exposure to high-impact enterprise systems
Growth-Oriented Role for Future Leaders
If you’re looking to step into a role that challenges your analytical thinking, technical prowess, and communication skills, this System Support Engineer Role provides the ideal environment. You will gain unparalleled experience working across OS platforms and networking configurations while resolving live incidents for top-tier global enterprises.
Many of our team members have progressed into higher strategic positions thanks to the robust experience and exposure gained in this role. This is your chance to position yourself for similar success.
Apply Today – System Support Engineer Role Urgently 2025 Exciting
Don’t wait—exciting roles like this don’t last long. Penguin Solutions is actively interviewing for this position. Prepare your resume and demonstrate your command over systems, networks, and customer communication.
You’ll be joining a company that values performance, customer satisfaction, and innovation. Apply now and become a part of the transformation.
Image Requirement
Use a professional tech environment image (e.g., server room, engineers working on hardware/software). Add the alt text and caption as:
System Support Engineer Role
System Support Engineer Role Urgently 2025 Exciting
System Support Engineer Role Urgently 2025 Exciting opportunity for experienced IT professionals with Linux, Windows, VMware expertise.
